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Plateau Ranked Overall Leader in Bersin & Associates Report

 

07.03.05

Plateau Ranked Overall Leader in Bersin & Associates Report

Plateau Systems, a leader in enterprise software that manages learning and knowledge readiness, today announced superior customer satisfaction results in the Bersin & Associates' 2005 LMS
Customer Satisfaction Study. Among global enterprise vendors, customers rated Plateau as the leader in overall satisfaction with the LMS solution and also the leader in the vendor loyalty category. In addition, Plateau received the leader rating in solution value, total customer service, ease
of ownership and ease of use. The "leader" rating was given to the vendor that received the top rating among its peer group for each customer satisfaction category.

"Plateau stands out as the clear leader, with excellent results in customer satisfaction, customer loyalty and advanced features," said Josh Bersin, president and founder of Bersin & Associates. "Plateau is one of the fastest growing LMS vendors. It has made significant investments in
professional services and customer support and it shows."

In one of the largest studies ever conducted of its kind, independent analyst firm Bersin & Associates asked individuals to rate their satisfaction levels with their LMS vendors and applications. A total of 660 individuals responded, providing feedback on satisfaction levels across eight major categories.

LMS vendors were broken into four categories to compare satisfaction levels of customers within similar environments. Plateau's vendor category - global enterprise segment - is marked by customers who demand many advanced features, a high degree of flexibility and scalability and a sophisticated software architecture. Other categories include the enterprise segment comprised of customers with smaller implementations, the mid-market segment for companies with smaller IT and training staffs and the focused segment for vendors with less than 50 customers concentrated in a specific market segment. In the global enterprise segment, Plateau received the "leader"
rating for the six categories mentioned above, was rated the "co-leader" for total installation and also outperformed the average peer group rating in business partnership.

"Plateau has an ongoing commitment to customer satisfaction," said Paul Sparta, chairman and CEO of Plateau Systems. "We have delivered the most flexible technology and built out the deepest functionality in the industry. We continue to invest heavily in our services and support organizations, capabilities that are critical to customer success."

Individuals interested in viewing the complete Bersin & Associates' 2005 LMS Customer Satisfaction Study can learn more at: www.bersin.com.

About Plateau: Plateau is a leading provider of enterprise software that manages learning and organizational readiness. Plateau 4 Learning Management System (LMS) is built on Web-based J2EE architecture, and is the engine behind the largest LMS initiatives in the corporate, non-profit and
government markets. Plateau's software is being used to manage learning and improve human performance at organizations including the American Red Cross, General Electric, the Internal Revenue Service and the U.S. Air Force. Plateau is listed as a leader in LMS evaluations from Gartner Inc., Forrester Research, and Bersin & Associates. The company is headquartered in
Arlington, VA. For more information, please visit www.plateau.com.

Category: LMS product news

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